Refund policy
Returns & Refunds
Our return policy lasts 30 days from the date of delivery. If 30 days have passed since your order was delivered, we are unable to offer a refund or exchange.
Only regular-priced items are eligible for a refund. Sale items, custom-made items, gift cards, and health/personal care items are final sale and cannot be refunded.
To be eligible for a return, items must be unused, unworn, and in the same condition as received, with all original packaging and tags attached. We reserve the right to deny returns that do not meet these conditions.
Non-Returnable Items
- Sale items
- Custom-made items
- Gift cards
- Health and personal care items
Partial Refunds (if applicable)
Partial refunds may be granted in the following situations:
- Items returned in a condition different from original (e.g., worn, damaged, or missing parts not due to our error)
Refunds (if applicable)
Once your return is received and inspected, we will notify you via email regarding approval or rejection. If approved, refunds will be issued to your original payment method within a reasonable processing timeframe.
Original shipping costs are non-refundable.
Late or Missing Refunds
If you have not received your refund, please first check with your bank or credit card provider, as processing times may vary. If the issue persists, contact us at woof@winthropclothingco.com.
Exchanges (if applicable)
Exchanges are only accepted for defective or damaged items. To request an exchange, contact woof@winthropclothingco.com.
Return Shipping
Customers are responsible for return shipping costs and a 15% restocking fee. Shipping fees are non-refundable. If a refund is issued, return shipping costs will be deducted from the total refund.
We recommend using a trackable shipping service and purchasing shipping insurance for returns. We are not responsible for returns that are lost or damaged in transit.
Delivery Issues & Chargebacks
Once an order has been shipped and marked as delivered by the carrier, responsibility for the package transfers to the customer. We are not liable for packages that are lost, stolen, or missing after delivery confirmation.
If your tracking shows “delivered” but you have not received your package, you must contact the shipping carrier and file a missing mail request or claim. We will assist by providing tracking details if needed.
Claims for missing or undelivered items must be reported within 7 days of the marked delivery date.
Filing a chargeback without first contacting us to resolve the issue may be considered a violation of this policy. We reserve the right to dispute chargebacks with all relevant order, tracking, and policy evidence.
For higher-value orders, we strongly recommend shipping to a secure location or requesting signature confirmation, as we cannot guarantee recovery of packages after confirmed delivery.